PayPal

Evolving onsite marketing at PayPal

Doubled performance of PayPal merchant onsite marketing placements with redesign and monthly creative testing.

Challenge

PayPal merchant onsite marketing placements (login/logout interstitials, dashboard notifications and leaderboards) were historically low-performing. Some of the placement capabilities were limited to static images, which proved a challenge for aligning creative from teams and markets across the globe to PayPal’s design system elements.

Method

Thought my knowledge of UX design principles, I was able to identify pain points in the user journey and create digital assets that effectively addressed these issues. In particular, I overcame challenges posed by limited placement capabilities of static images. I leveraged my expertise in UX design to align creative with PayPal’s design system elements, resulting in a cohesive and impactful user experience that increased engagement and drove revenue.

Result

The creative redesign and global template rollout doubled loans funded through the channel in the first year of implementation.

Skills

User research

Strong understanding of user behavior and preferences, involving conducting user research to identify needs, motivations, and pain points and applying this information to create designs that resonate with the target audience.

Information architecture

Organize and structure content in a way that is easy to understand and navigate, and leads users towards the desired conversion.

Visual design

Create visually appealing and engaging designs that capture the attention of target audiences and drive clicks and conversions.

Copywriting

Craft compelling headlines, taglines, and calls-to-action that motivate users to take action.

Interaction design

Create effective user flows and interactions that guide users towards desired conversion, while making it easy and enjoyable to complete the action.

A/B testing

Continuous versioning of creatives to test them against each other and determine the most effective design, messaging, and format for driving clicks and conversions.

“Libby takes a thoughtful approach to each campaign through deep research into the platforms, understanding of the audience segments targeted, competitive insights and new platform capabilities. She has expanded [PayPal] creative strategy to the limits of each platform’s capabilities. Before launching a new campaign, Libby helps to develop the testing strategy at the copy, creative, placement and platform levels. Throughout the development stage, she is purposeful about her design choices and collaborative when needed. Post launch, Libby has consistently dived into performance to formulate data driven next steps. 

Our team drives an aggressive strategy across our paid media. We manage very high spend levels and high performance expectations. Due to Libby’s abilities, we’ve been able to reach and often exceed those expectations, which is not an easy feat! Libby is heads and shoulders above her peer group and a consistent high performer. She is an absolute asset to any team.”

— Jessica Celenza, Marketing Manager at PayPal

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Scaling paid digital at PayPal

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Brand and Marketing Toolkit at PayPal